Library card catalog down for maintenance Aug. 15-16

Posted on 13 Aug 2016 at 7:38am

Oak Lawn Branch LibraryThe library catalog will be down for maintenance Monday, August 15 and Tuesday, August 16 starting at 7 a.m. Some library services will not be available online or at our branch locations.

You know, Dallas Public Library, when we actually had a card catalog with real cards, the card catalog couldn’t go down. But that’s just my preference. I still have a rotary dial on my cell phone too.

Here’s info from the library:

Will I be able to access the “My Account” feature to renew my items out?

No, unfortunately you will not be able to renew material or manage your online library account.

Will I be able to place holds on material?

Unfortunately, our online catalog will be down and you will not be able search the catalog or place holds on material. You can call or visit your home branch to have staff manually place a hold on an item. You can also email us at librarycustomerservice@dallaslibrary.org to request material.

Will I still be able to check out material at my local branch?

Yes! You are able still able to check out material at our branches as long as you have your library card present at check out.

Will I be able to pay my fines online or at a branch location?

No, unfortunately you will not be able to pay fines online or at a branch location.

Can I still check out eBooks on Overdrive?

Yes! You are still able to access Overdrive to check out eMaterial.

Will I still be able to access online databases?

You will not be able to access our online databases from your home computer; however, you can visit any branch location and use our computers to access our electronic databases.

My library card is expired. Can I renew my card?

No, unfortunately staff will not have access to customer account information to renew library cards during our system upgrade.

I visit my library often to use the computers. Will your computers be working?

Yes, you are still able to use our computers to access the internet as long as you have your library card or internet card present.

I need a list of the items I have checked out can I visit my branch for this?

No, unfortunately staff is not able to access customer information during our system upgrade.

When will the library upgrade be complete?

We anticipate that our upgrade will be completed by the end of the day, Tuesday August 16th.

 

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