Dallas hospital tells trans woman it added LGBT policy, but did it really?

Green Oaks Hospital is establishing an LGBT policy after a transgender woman sent hospital administration a complaint about her time there.

Green Oaks, a mental health and addiction services facility in Dallas, recently received a complaint from Shawna Brooks after her experience in the hospital. The complaint led to a new trans policy, but the hospital has refused to provide any documentation of this policy or comment on its creation.

Brooks’ partner committed suicide in July. She then stayed with family to grieve. She returned to the apartment the couple shared in mid-August. Her family feared she, too, was suicidal because of the loss of her partner, so she was committed to Green Oaks, at 7808 Clodus Fields Drive.

During Brooks’ eight-day stay, she was denied a counselor to speak to about her loss and was offered only group therapy. She also requested a bed but was told they were for men only. Brooks was given a bed when she finally told a nurse other women were occupying beds, she told Instant Tea.

She also highlighted inadequate accommodations for transgender patients after a nurse rudely commented on medical needs specific to trans patients and denied her a private room, according to her complaint. Brooks had the nurse contact her doctor and was then granted privacy.

Brooks sent a letter about her experience to patient advocate Stephanie Haynes, who responded with a letter (see below) that stated “as a result of your feedback, our facility will implement a policy to better serve the transgender community.”

—  Anna Waugh