Officials from Resource Center, Green Oaks discuss hospital’s LGBT policy

Officials from Resource Center Dallas met with Green Oaks Hospital administrators this week about an LGBT policy the hospital told a transgender woman it was implementing.

The policy change was explained in a letter to the woman after she sent a complaint about her recent experience at the hospital. The hospital responded with a letter stating they were adding a trans policy, but wouldn’t discuss it with Instant Tea.

RCD then sent Green Oaks a letter requesting a meeting about its LGBT policies. In the letter, RCD mentions the Joint Commission, which accredits Green Oaks, and how the commission “recently added LGBT benchmarks to its future accreditations as of this past July.”

Rafael McDonnell, RCD’s communications and advocacy manager, said hospital officials called them last week to schedule a meeting for this past Monday. He said the hospital is working on a transgender policy and RCD officials suggested a change in the language for intersex individuals in the draft they reviewed. He also said they encouraged the hospital to include trans protections in its employment nondiscrimination policy, which currently covers only sexual orientation.

McDonnell said the policy has to be reviewed by a few committees and would most likely be implemented in a few weeks.

“They’re carrying out in policy what they have been doing in practice,” he said.

Cox, RCD’s CEO,  said the policy and language were complete and comprehensive and she looked forward to working with the hospital in the future.

“We will play a role with connecting some of our people in the trans community with them to work on health issues,” she said.

Alexis Johnson, executive director of risk management for Green Oaks, refused to comment on any LGBT policy previously. After the meeting, she emailed a statement confirming the hospital is working on policies.

“We had a good meeting with the Resource Center and they were impressed with our policy,” she wrote. “We feel good about our policies and the patient care we provide and have no further comment.”

Read RCD’s letter below.

—  Dallasvoice

Dallas hospital tells trans woman it added LGBT policy, but did it really?

Green Oaks Hospital is establishing an LGBT policy after a transgender woman sent hospital administration a complaint about her time there.

Green Oaks, a mental health and addiction services facility in Dallas, recently received a complaint from Shawna Brooks after her experience in the hospital. The complaint led to a new trans policy, but the hospital has refused to provide any documentation of this policy or comment on its creation.

Brooks’ partner committed suicide in July. She then stayed with family to grieve. She returned to the apartment the couple shared in mid-August. Her family feared she, too, was suicidal because of the loss of her partner, so she was committed to Green Oaks, at 7808 Clodus Fields Drive.

During Brooks’ eight-day stay, she was denied a counselor to speak to about her loss and was offered only group therapy. She also requested a bed but was told they were for men only. Brooks was given a bed when she finally told a nurse other women were occupying beds, she told Instant Tea.

She also highlighted inadequate accommodations for transgender patients after a nurse rudely commented on medical needs specific to trans patients and denied her a private room, according to her complaint. Brooks had the nurse contact her doctor and was then granted privacy.

Brooks sent a letter about her experience to patient advocate Stephanie Haynes, who responded with a letter (see below) that stated “as a result of your feedback, our facility will implement a policy to better serve the transgender community.”

—  Dallasvoice